Straight answers to what plumbers ask before joining PlumbMatch. Price and contract terms are not on the site: we take you through them on a call, before you sign anything.
Licence-checked plumbers who do the kind of work a homeowner needs, and cover their area, can see the job. The first to take it gets the contact details, and plumbers pay PlumbMatch for jobs.
For the detail, see how leads work, pricing, areas and how to apply.
Every plumber who covers that area, does that kind of job and has passed our checks can see it, with the homeowner's first name and suburb. Only the first to take it gets the phone number, email and message. We never sell a homeowner's details.
Plumbers pay for jobs, but there is no price on the site. We go through the price and how it's charged on a call, before anything is signed. More on the pricing page.
The contract length, any rollover and the notice to leave are part of that same call. You hear all of it before you are asked to sign.
No. Google Ads allows the business name to be "the domain, the recognized name of the advertiser, or the promoted downloadable app", and bans names like "Mountain View Plumber". PlumbMatch's ads run as PlumbMatch.
Google's Business Profile guidelines list "Lead generation agents or companies." as ineligible for a profile, so PlumbMatch has no map listing of its own.
In NSW, "The licensee's name and licence number must appear in all advertising". In Queensland, the QBCC says a licensee's ads must give the licensed name and "your licensee number". In WA, regulation 25(1) puts the licence or permit number in any advertisement for the business. Check the rules in other states with the regulator.
Possibly. The Privacy Act says a business is not a small business operator if it "provides a benefit, service or advantage to collect personal information about another individual from anyone else" (section 6D(4)(d)). Whether that applies to you is one for your own adviser.
Yes. We look it up every three months, and straight away if a complaint comes in. If it has lapsed or been suspended or cancelled, you stop getting jobs until it's current again. NSW licences can be checked through the state's Trades API; other states are looked up by hand.
You do. The quote, the work, the invoice and any warranty are between you and the homeowner.