A problem with the plumber's work
Tell the plumber, in writing
The quote, the work and any warranty are theirs. Say what is wrong and what you would like done. Keep the quote, the invoice, photos and messages.
Tell us
We want to hear about any plumber we matched you with. Email info@blufire.com.au with your first name, suburb and the plumber's business name. We check that plumber's licence again straight away. Complaints also count when we decide whether a plumber keeps getting jobs from us.
Take it further if needed
If the work may break plumbing rules, or the plumber may not hold the right licence, contact the licensing body for your state, listed below.
Who looks after plumbing licences
| Licensing body | |
|---|---|
| Victoria | Building and Plumbing Commission (BPC) |
| NSW | Building Commission NSW, with NSW Fair Trading |
| Queensland | Queensland Building and Construction Commission (QBCC) |
| Western Australia | Building and Energy, Department of Local Government, Industry Regulation and Safety |
| ACT | Access Canberra |
| Tasmania | Licensing is under the Occupational Licensing Act 2005; check the Tasmanian Government for the right contact |
| SA and NT | Not confirmed in our sources; check the state or territory government website |
Regulators do act
Consumer Affairs Victoria issued a public warning about one plumbing company in May 2025, after more than 60 complaints. In NSW, two plumbing businesses had their licences cancelled in June 2026 after findings that included gross overcharging and pressuring consumers.
Stop and get advice before paying if
- After a quick look, the job is suddenly called complex and urgent.
- You are quoted thousands of dollars and asked for a large deposit on the spot.
- There is no written quote, or no itemised invoice at the end.
- You are pushed to decide before you can get a second opinion.
A complaint about PlumbMatch
Email info@blufire.com.au. Say what happened, when, and what you would like us to do.
The Blufire team looks into every complaint. We let you know we have it within two business days, and we aim to resolve it within 30 days.
For a complaint about your personal details, the privacy policy has the steps.
What we cannot do
PlumbMatch cannot refund money you paid a plumber, order a plumber back to a job, or settle a dispute about the work. We can hear you out and keep a record of what happened.