What Midea lists
Midea Australia's site shows the E-Boost Hot Water Heat Pump, an all-in-one system it also calls the Smart Saver. Its refrigerant is R290.
The product page links to a Find a Dealer tool. When we checked, Midea's hot water category page didn't list other models, so ask your plumber what's current.
Midea and Chromagen
Chromagen's standard warranty card covers Midea gas continuous flow, and Chromagen's FAQ gives warranty periods for Midea heat pumps. If your unit says Midea but came through Chromagen, your warranty papers may be Chromagen's.
Look at the invoice and the card that came with the unit. Between them, they show which company to call.
Choosing an all-in-one heat pump
Find the spot
An all-in-one keeps the heat pump and tank together, so you need one space with room for the whole unit.
Check the discount rules
For STCs, an air source heat pump has to be under 425 L and the model must be on the register. Ask the plumber to confirm the model.
Check the installer's endorsement
Queensland requires heat pumps to be installed by a hot water installer with a QBCC solar and heat pump endorsement.
Before you go ahead
- Is this the Midea E-Boost, or a Midea unit supplied through Chromagen?
- Who handles a warranty claim for this unit: Midea or Chromagen?
- Where would the all-in-one unit sit, and is there power nearby?
- Which warranty conditions apply, and can I have them before you order?
Making a claim
Midea Australia's support page lets you lodge a warranty claim online through a Raise a Warranty Claim option, and says its customer care team will contact you.
We didn't find the warranty conditions on the Midea pages we read, so keep the papers that came in the box.
What we would do
Sort out the paperwork question first. A Midea unit can come with Midea's own warranty or with Chromagen's, and calling the wrong company slows everything down when the shower is cold. Ask the plumber to write the supplier on the invoice. A plumber who specialises in hot water should know which way the unit came.