Which plumbers see your job, and who takes it
The kind of job
When plumbers join, they tell us which jobs they want and which they would rather not do. A burst pipe is shown to plumbers who chase leaks; a new gas cooktop to gas fitters.
Your area
Plumbers who take jobs in your suburb or postcode see it first. If none of them takes it within 48 hours, plumbers elsewhere in your state may see it.
The licence for that work
The licence class on the state register has to cover the job. Holding a plumbing licence is not enough if the job is gas or drainage and the licence does not include it.
When more than one fits
Every plumber who fits sees the job, your first name and your suburb, but never your phone number or email. The first one to take the job gets those details and calls you.
Why the licence class matters
Licences are split by the kind of work, and the split differs by state.
In Victoria, plumbers are "registered" or "licensed" for each class of plumbing work. Licensed plumbers can also design, supervise others and issue compliance certificates.
In NSW, a contractor licence is needed for "all specialist work regardless of its cost", and specialist work includes plumbing, drainage and gasfitting.
The ACT lists separate classes for plumbers, drainers and gasfitters, such as "Sanitary plumber", "Advanced sanitary drainer" and "General gasfitter".
Before any plumber sees a job from us
- Their licence has been looked up on the register for their state.
- We have a record of the jobs they do and the areas they cover.
- Public liability insurance is on file, and their ABN is active.
- A person on our team has read their Google reviews.
Who they are
Each one is a plumbing business that applied to join, passed our checks and chose the kinds of job it takes. Those might be hot water, blocked drains, leaks, gas, or taps, toilets and bathrooms. A plumber only sees jobs of those kinds, and only where their licence covers the work.
The plumber who takes your job tells you their business name when they get in touch. That lets you look up their licence and reviews yourself. The full list of checks explains each step we take first.
Plumbing businesses anywhere in Australia can apply through for plumbers.
Your details and the price
The plumber sets their own price for your job. Your contact details reach only the plumber who takes it, and we never sell them.